Citizen's Charter
Vision
Reina Mercedes as Agro-industrial zone of Isabela with healthy, self-sufficient, literate, and peace-loving people living in a safe, clean, and well-planned community giving equal opportunity to all with progressive and globally competitive economy governed by God-loving, accountable service-oriented leaders.
Mission
To uplift the standards of living of the people through wise, rational and maximum utilization of resources on the basis of equitable distribution and provision of basic needs and services and ultimately redound to the physical, social, economic and spiritual development of the locality.
Mandate
The Local Government of Reina Mercedes ensures to deliver basic services to its people, with utmost professionalism and to discharge its functions and responsibilities efficiently and effectively in order to upholds its aspirations with integrity and honor to improve the standard of living of those living in the community.
Service Pledge
The Local Government Unit of Reina Mercedes with its officials and employees pledge and commit to deliver quality services as promised in this Citizen’s Charter, specifically;
Responsive to the people’s basic needed services.
Effectively discharging functions as a public servant.
Integrity in work is always practiced.
Neat and prompt as always, and
Able to uphold the mandates of the Constitution, the Local Government Code of the Philippines and all it laws created.
Motivated to work.
Energetic in serving the people
Reasonable and responsible actions in all transactions.
Commitment to serve the public.
Efficiently work for the public.
Dedicated to work for the public good.
Excellence of work is encourage, and
Service to the public, as the number one goal
Municipality Departments External Services
Office of the Municipal Mayor
- Issuance of Mayor’s Clearance/Permit
- Solemnizing of Marriage
- AICS/Financial Assistance
- Endorsement/Referral Letter
- Public Employment Service Office (PESO)
- Career and Employment Coaching
- DOLE’s Government Internship Program (GIP)
- DOLE Livelihood Program
- Special Program for Employment of Students (SPES)
Office of the Municipal Budget
- Issuance of Obligation Request
Municipal Accounting Office
- Issuance of Obligation Request (Financial Assistance/AICS)
- Issuance of Obligation Request (Project)
- Issuance of Obligation Request (Supplier)
Municipal Treasury Office
- Ambulant and Itinerant Amusement Operators
- Building Permit and Locational Clearance
- Burial Permit and Fee
- Business Permits (New)
- Business Permits (Renewal)
- Certification Fee
- Community Tax
- Issuance of Real Property Tax Receipt
- Laboratory Fee
- Large Cattle (Branding)
- Large Cattle (Transfer of Ownership)
- Marriage License
- Municipal Tricycle Operators Permit Fee
- Operators of Public Utility Vehicles Permit to Operate
- Oplan Visa
- Police Clearance
- Traffic Violation
Municipal Agriculture Office
- Distribution of Hybrid and Certified Seeds of Rice and Corn
- Distribution of BIO-N, Color Leaf Chart or Compost Fungus Activator
- Distribution of Vegetable and Fruit Trees Seeds/Seedlings
- Fingerlings Dispersal
- Issuance of Animal Health Certificate/Inspection Report
- Issuance of MAO’s Certification
- Vaccination of Livestocks
Municipal Civil Registrar Office
Municipal Planning and Development Coordinator Office
- Issuance of Building Permit
- Issuance of Location/Zoning Clearance
Municipal Social Welfare and Development Office
- Provisions of Assistance during Crisis Situation (AICS)
- Provisions of Social Case Study Report
- Provisions of Disaster Relief Assistance
- Provisions of Solo Parent Identification Card
- Provisions of Certificate of Indigency
- Provisions of the Day Care Service Program
- Provisions of Senior Citizen Identification Card
Municipal Health Office
- Birthing Center
- Clinical Laboratory Examination
- Dental
- Diagnosis and Treatment of Pulmonary Tuberculosis
- Family Planning
- Issuance of Medical Certificate
- Issuance of Sanitary Permit/Health Certificate
- Maternal Care
- National Immunization Program
- Outpatient
Sangguniang Bayan Office
- Issuance of Copies of Franchise Concerning to the Operation of Tricycle Operators Permit of the Municipality of Reina Mercedes
- Issuance of Receive Incoming Letters, Communication Addressed to the Sangguniang Bayan as to any matter Concerning the General Welfare Issuance of Copies of Resolutions, Ordinances & Issuance of Franchise
Human Resource Management Office
- Filing an Application for Leave
- Issuance of Service Record, Certification of Employment, Certificate of Leave Credits and other Personal Records
- Pre-Employment
Office of the Municipal Disaster Risk Reduction Management
- Request for Rescue or Emergency Assistance
- Request for Putting-Up of First Aid Station for Special Events
- Request for Trainings/Orientation on Disaster Management with Earthquake Drill
- Request for Rescue Asset/s Equipment/s Assistance
Reina Mercedes Public Library
- Borrowing of Books
- Assistance to Library Readers/Researchers